FINISH STRONG!

How to beat club officer burnout

By Maureen Zappala, DTM

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“It was 1997. The annual Cleveland Revco 10K race was days away. I thought, I’m going to enter. I think it will be fun! I’m not a runner, but how hard can it be? (If you’re a runner, you just rolled your eyes, right? You know where this is going.)

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The race-day weather was perfect, and the mood was electric. Thousands of runners crowded the starting line, eager to start the race. I was jazzed. The race started. I sprinted ahead with all the exuberance of a non-runner who had no clue how to pace herself. Halfway into the race, having fallen way behind, I thought I would die. This is the dumbest thing I ever did. I can’t finish.

Sometimes serving as a club officer is a lot like my first 10K race. You think you know what’s ahead, but you really don’t. You feel inspired, love the camaraderie and have a vision of success. You sprint at the start, excited to do well. But halfway through the year, you’re weary, frustrated and alone. You think: I can’t do this anymore. You are burned out. You want to quit.

Maybe you’re the vice president education and you had no idea how much work it would take, or you’re the sergeant at arms, and lugging and setting up supplies each week has become a thankless struggle. You could be the treasurer, tired of chasing members for dues renewal, or the club president who lacks member support for your DCP goals. Perhaps you’re the vice president membership, but visitors don’t join, or you’re the vice president public relations and creating a club communications plan becomes overwhelming. Maybe your club is small, and officers double up on duties. Your life outside of Toastmasters may be over-busy, or a conflict within your club is draining your energy. So many factors feed into officer burnout. It’s no wonder that a number of leaders fizzle midyear and contemplate quitting.

But if you’re one of these people, think about what could happen if you don’t quit.

I finished that 10K race and I’m so glad I did. That day, as I crossed the finish line, I didn’t care that my time was abysmally slow. I was thrilled that I finished. It may sound trite, but finishing your officer year strong will give you a valuable perspective on your abilities, your influence and your inner strength that will come no other way. Author Napoleon Hill said, “Effort only fully releases its reward after a person refuses to quit.” The reward comes with staying in the race.

How Stressed Are You?

Volunteer burnout is just like work burnout. Although Toastmasters is a volunteer organization, the work can be just as stressful as in a job. Stress exists in a continuum. At one end is burnout, exhibited by severe symptoms such as lethargy, crankiness, insomnia and feelings of worthlessness. Near the other end is the less severe but more common relative—“brownout.” People who feel this are anxious, disengaged and disillusioned and often unaware of the value of their work. It’s a cognitive and emotional malady, one that affects relationships and attitude.

The U.S. coaching firm Corporate Balance Concepts polled 1,000 executives about job stress. They estimated that while a small percentage suffered from true burnout, closer to 40 percent suffered from brownout. It makes sense to assume a similar pattern exists in the volunteer world, even among Toastmasters club officers. That’s a lot of unhappy officers!

What Causes Burnout and Brownout in Toastmasters?

Many stress factors cause club officers to toy with the idea of quitting before their term is up. Do any of these resonate with you?

• With no tangible pay compensation, it’s hard to see the intangible rewards of serving, especially as the year progresses. If an officer does not see the significance of the role, or the clear link between the role and the bigger picture of Toastmasters, it’s easy to let apathy creep in.
• Some roles are more time consuming than others, such as the vice president education. That can be draining.
  – Some roles, such as sergeant at arms or treasurer, are less visible, and don’t elicit a lot of recognition. If members in those roles long for recognition for a job well done, they may not get it as often as they’d like.
• Club culture can create stress. Conflict between members is no fun. Lack of support from other officers, or little enthusiasm
  from club members, will cause an officer’s fervor to diminish. Poor communication within the officer team or unrealistic team goals almost guarantee burnout.
• The personality of the individual officer can contribute to burnout. They may have a hard time saying no, or may overestimate their time-management ability. They may struggle with delegation or be hesitant to ask for help. They may be perfectionists or have overextended themselves in areas outside of Toastmasters.

Why Push Through?

In spite of these factors, the rewards of finishing your officer year strong are many. No matter what club officer position you hold, or what the frustrations may be, if you push through to the end of June, you will…”

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The current issue is available for viewing only by Toastmasters members.If you are a member, CLICK HERE to login. You must enter your user name and password to view this month’s issue. (If you’ve never accessed it this way, your user name is the same as your member number, which is easily found on your Toastmasters magazine label.) If you would like to join and get access to the rest of this article and so much more, contact our Vice President of Membership.

Watch the presentation below, “Help More, Stress Less™ for Volunteer Managers,” presented by Dr. ck Andrade. The presentation begins officially at the 3:13 mark:

A Speech Is a Love Affair

How to seduce, engage and win
your audience’s heart

By Jack Vincent, ACS, ALS

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Reprint for Valentine’s Day

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“Valentine’s Day…[makes]…February the month for lovers in many parts of the world. So let’s talk love; let’s talk romance.

From attracting and connecting for the first time, to focusing on someone else and touching someone’s emotions and feelings as much as their mind, a great speech is like a love affair. A great speech seduces audience members, engages them and then wins their hearts.

Seduce

Attraction is a product of emotion. It’s spontaneous. We don’t control it, and it’s impossible to change who—and what—attracts us. Sometimes it’s instantaneous, like a spark. Famous playwright William Shakespeare and poet Christopher Marlowe both included this famous line in their works: “Who ever loved that loved not at first sight?”

As speakers, we can use this powerful emotion of attraction in our presentations—especially at the beginning of our speeches—to seduce our audiences. The key is to keep it simple. Simplicity sparks emotion. Complexity gets in the way of making jaws drop. It may be helpful in the body of your speech, but in the beginning, simplicity rules—simplicity seduces.

An example: I spotted him when he walked in. Then he looked my way, looked away, then looked back, and it took my breath away.

That’s simple. Some call it an opening “grab.”

“Jump smack into an exciting story,” says John Zimmer, ACB, ALB, a member of the International Geneva Toastmasters club in Switzerland and a five-time winner of District 59 speech contests. “Offer a surprising statistic, cite a quotation, make a provocative statement or ask a provocative question. Your opening is one of the most powerful moments of your speech. Use it to hook your audience.”

A brief pause after being introduced can also be powerful and seductive. A pause draws the audience in, not rationally but emotionally. Making a well-crafted opening grab and pausing again can literally take an audience’s breath away.

And perhaps the most powerful seduction tool of all is confidence. This should not stray into arrogance or cockiness; just show genuine confidence. In romance, business and presentations, almost everyone is attracted to someone who has a strong sense of self. So don’t be shy about drawing the audience in with a powerful opening, sprinkled with pauses and genuine confidence.

Engage

Attraction is powerful, but it only gets you so far in relationships and speeches. Engagement is key, it…”

LOGIN HERE TO READ
THE REST OF THIS ARTICLE

The current issue is available for viewing only by Toastmasters members.If you are a member, CLICK HERE to login. You must enter your user name and password to view this month’s issue. (If you’ve never accessed it this way, your user name is the same as your member number, which is easily found on your Toastmasters magazine label.) If you would like to join and get access to the rest of this article and so much more, contact our Vice President of Membership.

Click on the video provided below to watch a clip of Colin Boyd, from colinboyd.com.au, who provides three tips on “How To Connect With Your Audience When Speaking In Public”:

Meeting Theme: Nonverbal Communication

Gestures: Your Body Speaks

When you present a speech, you send two kinds of messages to your audience. While your voice transmits a verbal message, a vast amount of information is being visually conveyed by your appearance, your manner, and your physical behavior.

Research shows that more than half of all human communication takes place nonverbally. When you speak before a group, your listeners base their judgment of you and your message on what they see as well as upon what they hear.

In public speaking, your body can be an effective tool for adding emphasis and clarity to your words. It’s also your most powerful instrument for convincing an audience of your sincerity, earnestness, and enthusiasm.

However, if your physical actions are distracting or suggest meanings that do not agree with your verbal message, your body can defeat your words. Whether your purpose is to inform, persuade, entertain, motivate, or inspire, your body and the personality you project must be appropriate to what you say.

To become an effective speaker, you must understand how your body speaks. You can’t stop sending your audience nonverbal messages, but you can learn to manage and control them.

At our next meeting, we will focus on our nonverbal communication. Before the meeting, try to see how your nonverbal communication supports or defeats the goal of what you are trying to say or share with someone. Some tips to be conscious of before the meeting are:

• Keep your hands out of your pockets – it encourages slouching.
• Don’t look down at the ground – it looks like you are trying to hide something.
• Use your hands appropriately – they should be active, but not distracting.
• Know your facial expressions – they should match the tone of what you are sharing.